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Healthcare·2024·CareLink Health

CareLink Patient Hub — Healthcare Patient Portal

Accessible patient scheduling and records access for a regional healthcare network.

3× increase in mobile appointment bookings

The challenge

Patients abandoned flows on mobile due to poor contrast, confusing navigation, and slow form submissions.

Our solution

Rebuilt critical journeys mobile-first with semantic HTML, server-validated forms, and proactive error messaging.

Outcomes

  • Mobile conversion up 3× within 60 days of launch
  • Support calls for scheduling dropped 22%
  • Passed WCAG 2.2 AA audit with no critical findings

Technology

Stack and tooling used on this engagement.

  • React
  • Node.js
  • AWS
  • PostgreSQL

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Built with
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  • TypeScript
  • Next.js
  • Tailwind
  • Node.js
  • PostgreSQL
  • Redis
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